Frequently Asked Questions (FAQ)

Flytex FAQ
Below are answers to common questions about shopping with Flytex. We aim to provide clear and transparent information to ensure a seamless experience.

What is Flytex, and how does your business work?
Flytex is an online retail platform specializing in sporting goods, such as knee compression sleeves. We operate as a dropshipping business, meaning we focus on curating high-quality products, managing our website, and marketing. We partner with trusted third-party suppliers who handle the manufacturing, inventory, and shipping of our products. This allows us to offer a wide selection of reliable products while ensuring efficient order fulfillment.

What products do you offer?
We specialize in knee compression sleeves designed for sports, recovery, and daily use. Our sleeves feature 360° targeted compression, non-slip support, and breathable fabrics to help reduce knee pain, improve circulation, and support conditions like osteoarthritis or post-injury recovery.

How long does shipping take?
Orders are processed by our suppliers within 1–3 business days. Once shipped, delivery typically takes 4 to 12 business days, depending on your location and factors like customs for international orders. Total delivery time is approximately 5–15 business days. Note that external factors (e.g., holidays, weather, or carrier delays) may affect delivery times.

Can I track my order?
If tracking is available, you'll receive a confirmation email with tracking details once your order ships. Not all shipments include tracking, depending on the supplier and destination. Contact our customer support team at astas.knee@gmail.com for assistance with order status.

What is our return policy?
We want you to be satisfied with your purchase. If your knee compression sleeves are defective or damaged upon arrival, please contact us within 14 days of delivery to initiate a return or exchange, subject to our suppliers' policies. Returns for non-defective items may be subject to restocking fees, and customers are responsible for return shipping costs unless the item is faulty. Please review our full Return Policy for details.

How do I contact customer support?
For any questions or concerns, reach out to our customer support team at astas.knee@gmail.com or call us at 0617967030. You can also visit us at our office: 2 ALLEE DE CHERELLES, 77140 NEMOURS. We're here to assist with order inquiries, sizing, or any other issues.

Why don't you handle shipping or inventory?
As a dropshipping business, Flytex focuses on creating a user-friendly online platform and marketing high-quality products. Our trusted suppliers handle manufacturing, inventory, and shipping to ensure efficient delivery and consistent product quality. This model allows us to offer a curated selection of sporting goods while maintaining a seamless shopping experience.

If you have additional questions, please contact us at astas.knee@gmail.com or call 0617967030. Thank you for choosing Flytex!